Our Complaint Procedure
At Writefully Yours we always strive to deliver excellent customer service, which is why all complaints are taken very seriously and dealt with in a professional and courteous manner. Our complaints procedure is designed to resolve our clients’ concerns quickly and efficiently.
Many complaints can be resolved informally by discussing your issue with a member of our staff. We encourage you to discuss your concerns with one of our members of staff in the first instance, as many complaints can be resolved speedily to everyone’s satisfaction when raised in such a way.
If after discussing any concerns you remain dissatisfied, then a complaint can be made in writing, by email, by telephone, or in any other form to our Complaints Officer at:
Telephone: 0800 093 3569 (Calls to 0800 are now free from mobiles)
Unless we are able to resolve within 5 business days from receipt of the complaint, the Complaints Officer will send you a standard acknowledgment letter within these 5 business days. The acknowledgement letter will contain the name of the individual handling the complaint, together with details of our complaints handling procedure.
We must send a detailed final response within 8 weeks of receipt of the complaint or explain why there has been further delay.
The final response will offer redress (whether or not the complaint is accepted) or reject the complaint with reasons for doing so.
If you remain dissatisfied with our final response or our letter explaining that there will be further delay, you can contact the Legal Ombudsman. You have 6 months in which to raise your complaint with the Legal Ombudsman.
The address for the Legal Ombudsman is:
PO Box 6806
Telephone:Call 0300 555 0333 between 8.30am to 5.30pm
We have also included details below for the Online Dispute Resolution platform, which is an interactive website offering a single point of entry to consumers and traders seeking to resolve disputes.